Refund policy


Custom Products

Includes: All variations of our Custom Pressed Floral Frames, Custom Pressed Floral Ornaments, Custom Pressed Floral Necklaces, Custom Pressed Floral Lockets, Custom Pressed Floral Rings, Forget-Me-Not Locket, Birth Flower Locket, etc.

 

Non-Refundable

Due to the intricate preservation process and the custom nature of these products, returns or refunds are not available for any other reason, besides those below:
Prior to Production

You are eligible for a full refund on your custom frame at any point prior to Pressed Floral receiving your blooms, or starting a recreation. Once the Blooms arrive or a Recreation has been started, you are not eligible for a full refund. Please reach out to [email protected] with questions.

The cost of shipping your bouquet to Pressed Floral is your responsibility. Pressed Floral is unable to refund that cost at any point.
Defective or Damaged Items

Within 14 days of receiving your custom product if there are defects or damages, you are eligible for a free repair or other accommodation. Defects or Damages include: 

  • Scuffed, scratched, or damaged frame

  • Scratched or cracked glass

  • Defects on custom jewelry

To qualify for this:

  1. Notify us within 14 days of delivery by emailing [email protected]

  2. Include your name and order number in the email

  3. Provide clear photos of the product and damages, including the packaging

  4. Provide an explanation of the damages
Color and Design Variation

Please note that slight differences in design style or colors of blooms are a normal part of the handmade/custom process, and not considered defects. Please that blooms are organic material and will change color over time, this is also not considered a defect.

Prepaid Shipping Labels and Bloom Boxes

Prepaid shipping labels are eligible for a full refund provided they remain unused. Once a prepaid shipping label has been used, it is no longer eligible for a refund.

Bloom Boxes are only eligible for a 50% refund subject to the box being returned back to us, unused.

Please reach out to [email protected] for further questions.

Catalog Products

Includes: Birth Flower Necklace, Birth Flower Mini Necklace, Birth Flower Charm, Birth Flower Ring, Birth Flower Ornament, etc

Within 30 days of receiving your catalog product, you are eligible to return your products. Please reach out to [email protected] to initiate a return.
Defective or Damaged Items

Within 30 days of receiving your catalog product if there are defects or damages, you are eligible for a free replacement or other accommodation. Defects or damages include scratches or imperfections on your jewelry piece.

To file a claim on your Catalog Product:

  1. Notify us within 30 days of delivery by emailing [email protected]

  2. Include your name and order number in the email

  3. Provide clear photos of the product and damages, including the packaging

  4. Provide an explanation of the damages

 

Gift Cards 

All gift cards purchased through Pressed Floral’s website, or associated wedding registries, are non-returnable and non-refundable products.